Returns policy

Right of withdrawal (cooling-off period)

As a consumer you can cancel your purchase within 14 days of receiving it, without giving a reason.

• Let us know: tell us within 14 days of receipt that you want to return it, by e-mail or with the model withdrawal form at the bottom of this page.
• Send it back: after that you have another 14 days to send the product back.
• Order delivered in parts: the period starts on the day you receive the last part.

Excluded from withdrawal are products made up or modified to your specifications, such as a custom-assembled brake kit or parts machined at your request. We always say so in advance with the product or in your quote. An ordinary product that we order from Wilwood for you is not excluded.

Conditions for a return

You may inspect and check the product as you would in a shop, but you may not fit or use it.

• Not fitted: brake parts that have been fitted, filled with brake fluid, bedded in or otherwise used are assessed for loss of value. With clear signs of fitting or use, this can amount to the full value of the product.
• Complete: return all parts, fasteners, documentation and accessories.
• Original packaging: preferably undamaged. Pack the product so that it cannot be damaged in transit.
• Identifiable: we record the part and serial numbers of parts when we ship them. A return is only accepted if these match the parts we delivered.

How to return

1. Report your return by e-mail to info@moritztuning.nl, with your order number and the products you are sending back.
2. We send you a return number and the return address.
3. Put the return number clearly on or in the parcel. We cannot always match a parcel without a return number to your order.
4. Send the parcel with tracking. Keep the proof of shipment until your return has been settled.

Costs: when you withdraw, you pay the cost of sending the product back. For a faulty or wrongly delivered product, we pay those costs.

Drop off in Uithoorn: you can also return the product by bringing it to us, by appointment.

Refund

We refund you within 14 days of your withdrawal, including the standard shipping costs of your original order.

• We may wait with the refund until we have received the product or until you show that you have sent it back.
• We refund through the payment method you used. If you paid afterwards (for example via Klarna), the refund goes through that provider.
• If you chose a more expensive shipping method than the standard one, we only refund the cost of standard shipping.
• Any loss of value from fitting or use is deducted from the amount we refund. You always get an explanation with photos.

Faulty or wrongly delivered

If a product is faulty or we sent the wrong product, we put it right by repair, replacement or a refund.

• Report it quickly: preferably within 2 months of discovering the problem, with photos and a short description.
• Legal guarantee: you are always entitled to a product that does what you may reasonably expect of it. We cannot limit that right.
• Inspection: we assess the product once we receive it. If it is faulty, we repair or replace it, or refund you. The shipping costs are then ours.
• Manufacturer’s warranty: Wilwood products also carry the manufacturer’s warranty. We handle that claim for you.

Not covered is damage from normal wear (such as brake pads and rotors), incorrect fitting, use outside the manufacturer’s specifications, or your own modifications. We recommend having brake parts fitted by a qualified mechanic.

Business customers

Business customers, such as garages, race teams and companies, have no statutory right of withdrawal.

• Returns are only possible after consultation and written approval.
• Accepted returns must be unused and in their original, undamaged packaging.
• We do not take back specially ordered products.
• Defects are handled through the manufacturer’s warranty, as described above.

Contact

Questions about a return? Contact Moritz Tuning:

Model withdrawal form

You may use this form, but you do not have to: an e-mail with the same details works just as well.